Disruptive / Combative Passengers
- If a passenger becomes disruptive or combative, pull to the side of the road immediately
- Place the vehicle in Park, set the parking brake, turn off the ignition, and remove the key
- Use verbal de-escalation techniques appropriate to the person served
- It is often helpful to remove other passengers from the vehicle to limit peer support for inappropriate behavior, reduce escalation of peers by the passenger acting out, and reduce the number of targets available in the case of violence
- Do not proceed with travel until the situation is well under control and no longer poses a threat to the safe operation of the vehicle
- If the situation escalates, dial 911 immediately
- Assist emergency personnel as appropriate
- Notify your immediate supervisor as soon as the situation allows
- Complete a Critical Incident Report